Effective Date: October 29, 2026
These Terms of Service constitute a legally binding agreement between you, the user and customer of our home fragrance e-commerce platform, and Private Limited Company, the operator of the official website www.privatelimitedcom.com. Our registered operating address is 100 Holland Road, Clacton-on-Sea, Essex, England, CO15 6HB, our official customer support telephone line is +44 7923 385147, and our designated contact email address for all service inquiries is [email protected]. By accessing, browsing, registering an account, placing an order, or using any functions and services provided on our website, you fully acknowledge that you have read, understood, and agreed to be bound by every provision outlined in these Terms of Service, alongside our publicly published Privacy Policy, Shipping Policy, and Refund and Returns Policy, all of which are incorporated into this agreement as integral supplementary parts. If you do not agree with any clause in these terms, you are not permitted to continue accessing our platform or use any of our services.
1. Platform and Service Overview
We are an independent home fragrance brand founded by a team of passionate scent lovers, rooted in the belief that every living space deserves warm, gentle, non-toxic aromas that turn trivial daily routines and quiet ordinary nights into comforting, memorable little rituals. Our platform offers a full catalog of carefully curated products, including but not limited to reed diffusers of diverse designs for different home scenes, premium essential oil bottles of all capacities, eco-friendly car fragrance products to refresh your commute, safe non-toxic indoor aromatherapy items, long-lasting replacement diffuser sticks, and related fragrance accessories.
All the services we provide on www.privatelimitedcom.com are only available for personal, non-commercial use by customers. You agree that you will not resell, redistribute, or use any of our purchased products or any content displayed on our platform for any commercial business purposes without our prior written official authorization. We reserve the right to refuse service, terminate user accounts, or cancel orders at our sole discretion if we detect any behavior that violates this non-commercial usage rule.
2. User Account Registration and Security Rules
To access certain advanced functions on our platform, including saving your favorite product lists, checking order history, managing checkout preferences, and tracking real-time logistics updates, you can choose to register for a free personal user account on our website. When you create your account, you must provide accurate, complete, and up-to-date personal information, including your full legal name, valid email address, contact phone number, and commonly used delivery address. You may not use the identity of another person to register an account without explicit permission, nor may you create multiple fake or duplicate accounts to abuse platform benefits or promotional offers.
You are fully responsible for maintaining the confidentiality of your account login credentials, including your account password, and you will be solely liable for all activities, operations, and orders that take place under your account. If you detect any unauthorized access to your account, or any suspected security breach, you must notify our customer support team immediately. We will not be held liable for any loss or damage caused by your failure to properly protect your account information. We reserve the right to permanently suspend or terminate any account that shows abnormal login activity, or has been verified to violate any clause in these Terms of Service, with no prior notification required when there is a clear security risk.
3. Product Information, Pricing, and Order Acceptance
We make every reasonable effort to ensure that all product descriptions, photos, scent introduction details, ingredient lists, function parameters, and price information displayed on www.privatelimitedcom.com are as accurate and consistent with the actual products as possible. However, due to differences in personal screen display settings, slight color differences of product vessels, and minor natural formula variations of organic essential oil products, we do not guarantee that the product information is 100% free of minor unintentional errors.
All product prices shown on the website are denominated in the corresponding currency displayed at checkout, and all prices exclude applicable value-added tax and shipping fees unless explicitly marked otherwise. The applicable tax rate and final shipping fee will be clearly calculated and shown to you before you confirm payment at the final checkout step. We reserve the right to adjust product prices, update product stock status, or modify promotional activity rules at any time, without prior notice to users. When you submit an order and complete the payment successfully, you will receive an automated order confirmation email from us. This email only confirms that we have received your order request, and does not represent the formal acceptance of your purchase contract. Our formal acceptance of your order is completed when our warehouse team dispatches the ordered products and sends you the dispatch confirmation notification. If we find that the product you ordered is out of stock, or there is an accidental pricing error on the website, we have the right to cancel your order after notifying you, and process a full refund back to your original payment method without any extra deductions or charges.
4. Payment Terms
All payments for orders placed on our platform can be completed via the supported payment methods displayed on our checkout page. All payment processing is handled by our third-party payment service providers that are fully compliant with PCI DSS data security standards. We do not store complete sensitive bank card information on our own servers, to fully protect your payment security. You confirm that you hold the legal authorization to use the selected payment method when completing the order checkout. If for any reason your payment cannot be processed normally, our team will contact you to assist you in resolving the issue, but we reserve the right to cancel the corresponding order if the payment issue cannot be fixed within 7 working days.
In cases where we detect verified payment fraud, unauthorized payment usage, or other abnormal payment activities, we have the right to immediately freeze the related order, suspend the corresponding user account, and report the relevant situation to the competent law enforcement authorities if necessary. We are not responsible for any losses you incur from unauthorized use of your own payment instruments before you report the situation to your payment service provider and our team.
5. User Conduct and Prohibited Activities
When you use our website and related services, you agree that you will not engage in any of the following prohibited behaviors:
- Upload, publish, or transmit any malicious software, computer virus, or harmful code that may damage the normal operation of our website, servers, or related IT systems
- Carry out any unauthorized data crawling, scraping, or automated access to our platform that exceeds the normal browsing scope of a regular consumer, which may put extra burden on our website infrastructure
- Slander, harass, threaten, or harm the legitimate rights and interests of our staff, other platform users, or our brand reputation
- Publish false, misleading, or malicious fake information about our products, services, or team on our website or third-party public platforms, which may mislead other consumers
- Use our platform and purchased products for any illegal, unauthorized, or unlawful purposes that violate applicable local, national, or international laws and regulations
- Tamper with, reverse engineer, decompile, or disassemble any part of our website system and underlying code
If we confirm that you have engaged in any of the above prohibited activities, we have the right to immediately restrict your access to our website, terminate your user account, and reserve the right to pursue corresponding legal liabilities and claim for related losses caused by your improper behavior.
6. Intellectual Property Rights
All content published on www.privatelimitedcom.com, including but not limited to website layout designs, original product photos, brand logos, text content, scent copywriting, product packaging designs, video materials, and all other related intellectual property assets, are the exclusive property of Private Limited Company. These contents are protected by UK copyright law, trademark law, and other applicable intellectual property regulations. Without our explicit prior written authorization, you may not copy, reproduce, distribute, modify, or use any of our intellectual property contents for any public or commercial purpose.
When you submit product reviews, feedback, scent experience sharing, or other user-generated content to our platform, you grant us a non-exclusive, royalty-free, permanent, and worldwide right to use, reproduce, modify, adapt, and publish such content on our official website and our official brand social media channels, to help other customers better understand our product experiences. You confirm that all user-generated content you publish on our platform does not infringe the intellectual property rights, portrait rights, or other legitimate rights of any third party. We reserve the right to moderate, edit, or delete any user-generated content that we determine is inappropriate, illegal, or that violates the rights of others at our sole discretion.
7. Disclaimers of Warranties
Our website and all related services are provided on an “as is” and “as available” basis. We do not make any explicit or implied warranties that the operation of our website will be completely uninterrupted, error-free, 100% secure, or completely free of viruses or other harmful components. We will make every reasonable effort to ensure the stability of the platform operation, but we cannot guarantee that the service will not be temporarily unavailable due to routine system maintenance, network failures beyond our control, or force majeure events.
To the maximum extent permitted by applicable law, we disclaim all implied warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement of intellectual property. We will not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or purchased products, including but not limited to loss of profits, loss of data, or business interruption losses, except for the circumstances that are clearly stipulated by mandatory consumer protection laws.
8. Limitation of Liability
In no event shall Private Limited Company, our directors, employees, partners, or service providers be liable for any total aggregate claim amount exceeding the total sum you actually paid to us for the specific order that gives rise to the corresponding liability. This limitation applies to all types of claims, whether based on contract, tort (including negligence), product liability, or any other legal theories, unless the relevant loss is caused by our gross negligence or intentional misconduct, which cannot be excluded under applicable UK law.
We are not liable for any delays or failures in the performance of our obligations under these Terms of Service that are caused by force majeure events, including but not limited to natural disasters, extreme weather conditions, pandemics, government regulatory actions, logistics provider operational failures, or any other events that are reasonably beyond our full control. In such force majeure situations, we will extend the corresponding performance time, and notify all affected customers as soon as possible to minimize the impact on their shopping experience.
9. Modification of Terms of Service
We reserve the right to revise, update, or modify the content of these Terms of Service at any time, in order to adapt to changes in our business operations, new legal regulatory requirements, or updates to our platform service functions. When we make material changes to these terms, we will post the updated version on the corresponding Terms of Service page of our website, and mark the new effective date clearly. We may also choose to send you a notification email to your registered account email address, or display a prominent pop-up notification on our website when you first log in after the new terms take effect. Your continued use of our website and services after the effective date of the revised terms will be regarded as your full acceptance of the new modified Terms of Service. If you do not agree with the updated terms, you have the right to stop using our platform services, and submit an account cancellation request to our customer service team at any time.
10. Governing Law and Dispute Resolution
These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. Any dispute, controversy, or claim arising out of or related to these Terms of Service, your use of our website, or the products you purchased from us shall first be resolved through friendly negotiation between both parties. If the dispute cannot be resolved amicably within 30 days after one party submits the formal negotiation request, both parties agree that the courts located in Essex, United Kingdom shall have the exclusive jurisdiction to hear and resolve all related disputes.
11. General Provisions
If any single clause of these Terms of Service is found to be invalid, illegal, or unenforceable by a competent court, the remaining provisions of these terms shall remain in full force and effect, and will not be affected in any way. No failure or delay by us in exercising any right, power, or remedy under these Terms of Service shall operate as a waiver of that right, nor shall any partial exercise of any such right prevent any further or future exercise of that right, or the exercise of any other right, power, or remedy provided in this agreement.
These Terms of Service, together with our Privacy Policy, Shipping Policy, and Refund and Returns Policy, constitute the entire complete agreement between you and Private Limited Company regarding your use of our platform services, and supersede all prior oral or written informal agreements, communications, and understandings related to the same subject matter.
If you have any questions, concerns, or inquiries about any part of these Terms of Service, you can contact our customer support team at any time via email at [email protected], call our service hotline at +44 7923 385147, or send written correspondence to our registered office address at 100 Holland Road, Clacton-on-Sea, Essex, England, CO15 6HB. Our team will respond to your inquiry as soon as possible, to help you enjoy a smooth, pleasant, and worry-free shopping experience for our carefully crafted warm home fragrance products.