Effective Date: October 29, 2026
This Shipping Policy is formally issued by Private Limited Company, operator of the home fragrance e-commerce website www.privatelimitedcom.com, with registered contact address at 100 Holland Road, Clacton-on-Sea, Essex, England, CO15 6HB, official contact telephone number +44 7923 385147, and support email address [email protected]. All customers who place orders for our home fragrance, aromatherapy diffuser, essential oil bottle, car fragrance and related products on our platform fully agree to the terms of this policy once they complete the checkout process. We have designed this clear, customer-centric shipping framework to ensure every order of our gentle, warm scented goods can reach your living space safely, quickly and in perfect condition, so you can turn your ordinary daily moments into cozy, memorable aromatherapy rituals as soon as possible.
1. Order Processing Timelines
All orders submitted on our platform will enter our processing queue within 1 working day after your successful payment confirmation. Our warehouse team will conduct full product quality inspection for every ordered item, verify your delivery address details, pack the goods with shock-proof, environmentally friendly packing materials suitable for glass fragrance bottles and diffuser products, and arrange handover to our partnered logistics provider within 2 to 3 working days from the order confirmation date. Order processing does not include weekends and UK public holidays. If you place an order on a public holiday or late on a Friday, the processing will start on the next available working day. We will never deliberately delay order processing, and if there are rare unexpected out-of-stock situations for the product you ordered, our customer service team will contact you via email within 1 working day to inform you of the situation, offer you the option to switch to a similar in-stock product, or process a full order cancellation at your request with no extra fees charged.
2. Delivery Coverage and Shipping Fees
We currently support delivery services to all regions across the United Kingdom, and we are gradually expanding our service coverage to other European Economic Area regions.
- For all orders with a total value of £50 or more delivered to addresses within mainland UK, we provide free standard shipping service with zero extra delivery fees for customers.
- For orders under £50 within mainland UK, a flat rate standard shipping fee of £3.99 will be applied at checkout.
- For customers in highland, island and remote postcode regions of the UK, a small remote area surcharge of £6.99 will be calculated and displayed clearly before you confirm your order payment, to cover the extra logistics cost for delivery to those areas.
- For international orders outside the United Kingdom, the corresponding international shipping fee and estimated delivery timeline will be automatically calculated and presented to you on the checkout page based on your input delivery address, and any applicable local import duties and customs fees shall be borne by the recipient in accordance with local legal requirements.
3. Estimated Delivery Timelines
The estimated delivery time starts counting from the date when the order is marked as dispatched from our warehouse, and does not include the order processing period we mentioned earlier:
- Standard shipping for mainland UK addresses: 3 to 7 working days after dispatch
- Express shipping for mainland UK addresses (you can select this paid option at checkout): 1 to 2 working days after dispatch
- Remote UK region shipping: 7 to 12 working days after dispatch
- International European delivery: 10 to 20 working days after dispatch
Please note that these timelines are estimated values for reference only, and rare uncontrollable situations including extreme bad weather, local logistics network delays, customs inspection procedures, and public health emergency situations may lead to small extensions of the actual delivery time, which are out of our reasonable control.
4. Order Tracking and Delivery Notifications
Once your order is successfully dispatched from our warehouse, we will send a dispatch confirmation email to the email address you provided during checkout. This email will include your unique logistics tracking number, and the official link for you to check the real-time status of your parcel directly on the logistics provider’s official website. You can also enter your order number on the “My Account – Order History” page of www.privatelimitedcom.com to view the latest shipping and delivery updates at any time. Our logistics courier will usually send you a pre-delivery notification SMS or email one day before the scheduled delivery date, to confirm the estimated delivery time window and arrange for someone to be present to sign for the parcel.
5. Delivery Related Responsibilities and Support
We highly recommend that you check the outer packaging of your parcel in front of the courier when signing for delivery. If you find that the outer packaging is severely damaged, deformed or soaked, which may cause damage to the fragile glass diffuser or essential oil products inside, you have the right to refuse to sign for the parcel, and contact our customer service team immediately. We will arrange a free re-dispatch of a brand new order for you as quickly as possible, or process a corresponding refund per your choice.
If your tracking information shows that the parcel has been marked as delivered, but you have not received the goods, please contact our support team within 3 working days, and we will work with our logistics provider to launch a full lost parcel investigation. After the logistics side confirms the parcel is lost, we can arrange a free re-delivery for you, or process a full refund for the corresponding lost order.
We are not responsible for failed deliveries caused by incorrect or incomplete delivery addresses you provided at checkout, or failed delivery attempts when no one is available to receive the parcel at your address after the courier has made 3 scheduled visits. In these situations, you will need to pay an extra re-delivery fee for us to arrange the second dispatch of your order to the corrected address.
If you have any questions about shipping timelines, fee calculations, or delivery issues for your order, you can contact our support team at any time via email at [email protected], call us at +44 7923 385147, or send written correspondence to our office address at 100 Holland Road, Clacton-on-Sea, Essex, England, CO15 6HB. Our team will respond to your inquiry as soon as possible to make sure your favorite home fragrance products reach your hands smoothly.